The standard production time for an order is 3 business days (longer for holidays and other peak times). All orders begin production within one business day from purchase (please note that we are closed on Friday's except during peak times, so any order placed on Thursday will begin production on the following Monday).
During major holidays, we'll post the order cut-off dates so you may ensure your gifts arrive at the destination in time.
*Holiday delivery orders: Whenever an order by date is advertised Picture It Custom guarantees that orders placed before or by that date will be produced and shipped in time to arrive for that associated holiday. We are not able to reprint or re-ship orders that were produced and shipped in time but may arrive later due to carrier delays or other unforeseen delays beyond our control.
International orders will be processed with the same priority as U.S. orders, however, due to customs delays we are unable to guarantee orders shipped outside the continental U.S. will arrive in time for holiday delivery, even if the order was placed prior to the holiday shipping cutoff.
***We reserve the right to combine or separate shipments for multiple orders going to the same address to ensure timely arrival. If your shipment is combined, shipping fees cannot be refunded due to the nature of increased product sizes and processes involved in having the multiple orders placed together.
Free Shipping: Any “free shipping over a dollar amount” specials are calculated based on the subtotal price, AFTER any discounts or coupons are applied. Whenever domestic FREE SHIPPING is offered, it is valid only to the contiguous US and applies to our Standard shipping method only.
We are pleased to offer a free shipping option for our Canadian customers (excluding Nunavut, Northwest Territories, and Yukon Territory) this option is available for orders totaling more than $100 USD after any discounts or coupons are applied.
Please contact us if you have specific shipping requests.
For more information, please visit our FAQ page here.
We are pleased to offer flat rate shipping options to the contiguous US. Our "Standard - Flat Rate" shipping method starts at $9.99, then depending on the items in your cart may be $14.99, or $19.99 for larger products.
|Items where the longest side measures 10" or smaller
|Items where the longest side is between 11" and 15"
|Items where the longest side measures 16" or longer**
**Excluding our 4x18 and 4x20 street signs, as well as our 8x12 Road Signs (those ship for $9.99).
Additional expedited shipping options may be available for an additional fee.
Outside the contiguous US we have rate based options available that vary based on the size and weight of the items in your shopping cart and the destination postal code. We are pleased to offer a free shipping option for our Canadian customers (excluding Nunavut, Northwest Territories, and Yukon Territory) this option is available for orders totaling more than $100 USD after any discounts or coupons are applied.
Shipping charges are per order, and do not include any taxes or international duty that may be collected on delivery. Sales tax will be charged and collected for orders being shipped to or picked-up in Tennessee.
We partner with both FedEx and the United States Postal Service to deliver your orders in a timely manner. We reserve the right to choose the shipping method for orders purchased with the Standard - Flat Rate shipping method. All orders will receive a tracking number from the respective carrier, and that tracking number will be communicated to the customer by email when the shipping label is created. Please allow up to 24 hours for the tracking information to update. If you would like to use an express shipping service for an additional fee, those options are made available during the checkout process and any applicable methods will display with their corresponding rate. Please note that orders utilizing expedited shipping services are still subject to the same production time prior to shipping.
We take great pride and care in building your custom prints. The products that you design allow us to see a glimpse of your world, and we share in the experiences and memories with you. We do not make any alterations to your custom uploads after you have submitted your order.
We print to order for all purchases, so unfortunately, we are unable to offer a refund or replacement for custom items since it is unique to you. We also cannot provide free reprints or refunds where the original image was not of sufficient quality.
We recommend taking your time to choose the perfect print for your space - or feel free to ask us for advice if you would like a second opinion. We would love to help you.
If there was an error in production that we determine to be our fault, we will replace the item at no charge to you. Please reach out to us, within 30 days from the date you placed your order, at [email protected] and we’ll be happy to help.
Some of our custom products are printed onto real wood panels; one advantage of printing on any natural wood surface is that every print is uniquely influenced by the tone, grains, knots, and natural imperfections found in each separate section of wood. We understand that not everyone will like the warm tones or wood characteristics that this printing format adds to each image, however, each print is custom and made to order, and therefore if wood grain or wood toning is a concern, please choose one of our other quality photo products. We are not able to offer refunds or replacements for images affected by the natural imperfections inherent to printing on wood.
If your custom purchase arrives damaged, please contact our customer support team at [email protected] One of our representatives will be glad to coordinate the appropriate steps for resolving the issue and replacing your item. Please do not file a claim with the transit carrier since doing so will prevent us from handling the claim details on behalf of our customers.
For more information, please visit our FAQ page here.