Shipping and Returns

SHIPPING INFORMATION

The standard production time for an order is 3 business days (longer for holidays and other peak times). All orders begin production within one business day from purchase.

During major holidays, we'll post the order cut-off dates so you may ensure your gifts arrive at the destination in time.

***We reserve the right to combine or separate shipments for multiple orders going to the same address to ensure timely arrival. If your shipment is combined, shipping fees cannot be refunded due to the nature of increased product sizes and processes involved in having the multiple orders placed together.

Please contact us if you have specific shipping requests.

For more information, please visit our FAQ page here.


SHIPPING OPTIONS

We partner with both FedEx and the United States Postal Service to deliver your orders in a timely manner. We reserve the right to choose the shipping method for orders purchased with the Standard - Flat Rate shipping method. All orders will receive a tracking number from the respective carrier, and that tracking number will be communicated to the customer by email when the shipping label is created. Please allow up to 24 hours for the tracking information to update. If you would like to use an express shipping service for an additional fee, those options are made available during the checkout process and any applicable methods will display with their corresponding rate.


RETURNS POLICY

Customer satisfaction is our highest priority, therefore if you are unhappy with your order for any reason we want to make it right. Please contact one of our customer service team members to discuss the options available for returns and replacements, or to answer any questions you may have.

If there was an error in the production or shipping of your order we will be happy to replace it at no charge to you. If the wrong hanging option is included with the order, we will mail the correct option with attachment instructions as well as refund the price paid for that hanging option upgrade if applicable.

Some of our custom products are printed onto real wood panels; one advantage of printing on any natural wood surface is that every print is uniquely influenced by the tone and grains found in each separate section of wood. We understand that not everyone will like the soft tones or wood grain that this printing format adds to each image, however, each print is custom and made to order, and therefore if wood grain or wood toning is a concern, please choose one of our other quality photo products.

If your custom purchase arrives damaged, please contact our customer support team at [email protected] One of our representatives will be glad to coordinate the appropriate steps for resolving the issue and replacing your item. Please do not file a claim with the transit carrier since doing so will prevent us from handling the claim details on behalf of our customers.

For more information, please visit our FAQ page here.

After speaking with our support staff for approval of your return, please mail items in question with the proper postage and packing materials to our warehouse at Picture It Custom, c/o Customer Returns, 5613 N. Broadway St, Bldg B, Knoxville, TN 37918.